Qualification Overview
The Focus Awards Level 1 Award in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector and those currently working in a customer service role.
The Focus Awards Level 1 Award in Customer Service (RQF) aims to provide learners with the skills and knowledge required to deliver good customer service and effectively deal with customer queries, problems, and complaints.
Qualification Structure
In order to achieve the Focus Awards Level 1 Award in Customer Service (RQF), learners must complete 1 mandatory unit to achieve a total of 6 credits.
Learner Entry Requirements
There are no specific entry requirements for this qualification.
Progression Routes
Learners wishing to progress from this qualification can undertake the following qualifications:
- Focus Awards Level 2 NVQ Certificate in Customer Service (RQF)
- Focus Awards Level 2 Diploma In Business Administration (RQF)
- Focus Awards Level 2 Certificate In Customer Service (RQF)
Age Ranges
Entry is at the discretion of the centre; however, learners should be at least 16 years old to undertake this qualification.
Geographical Coverage
This qualification has been accredited for use in England and Northern Ireland.
Qualification Specification
To view the Qualification Specification please click here.