COVID-19 UPDATE – November
Whilst we are in a period of unsettlement due to Covid-19 Focus Awards will continue to support centres.
During the next few weeks please be advised, we have extended the certificate dispatch times from 3 working days to 7 working days. If you only receive electronic certificates these will remain within the 3 working days SLA.
Manual and workbook orders may take longer to be received so please order well in advance of any need. If you placed an order before 3.30pm on Tuesday 3rd November 2020. The order has been dispatched and will be delivered within 48 hours. For tracking information please speak to your centre support advisor.
Should you require advice on adaption of assessment please contact your assigned External Quality Assurer.