Focus Awards Level 2 Certificate In Customer Service (RQF)

Focus Awards Level 2 Certificate In Customer Service (RQF)

(QRN – 601/8669/0)

 

 

Qualification Overview

The Focus Awards Level 2 Certificate in customer Service (RQF) is aimed at those learners working or preparing to work within a customer service role.

The Focus Awards Level 2 Certificate in Customer Service (RQF) will help to develop customer service knowledge and provide learners with a basic understanding of day to day interactions with customers sensitively, respectfully, effectively and with a focus on quality. Learners will develop their knowledge and understanding of:

  • The delivery of excellent customer service;
  • Communication skills in order to strengthen relationships and interactions with customers and colleagues;
  • Principles that underpin outstanding customer care; and
  • Develop and maintain key transferable skills applicable in a range of industries and sectors

 

 

Qualification structure

To successfully achieve the Focus Awards Level 2 Certificate in customer Service (RQF) qualification, learners must complete two mandatory units achieving a total of 13 credits.

 

 

Learner Entry Requirements

Focus Awards does not set any entry requirements but training providers or colleges may have their own guidelines.

 

 

Progression routes

Upon completion of Focus Awards Level 2 Certificate in Customer Service (RQF) learner can progress onto the following Qualifications:

  • Level 3 Certificate in Customer Service
  • Level 2 Diploma in Business Administration
  • Level 3 Diploma in Business administration

 

 

Age Ranges

Entry is at the discretion of the centre. Entry for learner’s pre 16 is permitted on this qualification.

 

 

Geographical Coverage

This qualification is available in England and Northern Ireland.

 

 

Qualification Specification

To view the Qualification Specification please click here.

Unit Title Unit Ref Level Credit TQT GLH
Mandatory Units
Supporting the customer service environment J/508/3109 2 7 73 65
Delivery of effective customer service F/508/3108 2 6 57 50