Focus Awards Level 2 Diploma in Business Administration (RQF)
(QRN – 601/5868/2)
The Focus Awards Level 2 Diploma in Business Administration (RQF) is intended for those who wish to work in a business environment with a responsibility for administrative support.
Learners undertaking this qualification will be able to understand how to communicate in a business environment, the principles of the provision of administration services, the principles of business document production and information management, employer organisations, the effective management of personal performance and development, and how to develop working relationships.
Learners will be able to understand the effective management of administration in a business environment including providing support for meetings, managing information systems, liasing with customers, and understanding customer behaviour.
Learners must achieve a minimum of 45 credits using the following guidelines:
- 21 credits from Group A mandatory units.
- Minimum of 14 credits from Group B optional units.
- Maximum of 10 credits from Group C optional units.
- Maximum of 6 credits from Group D optional units.
Learner Entry Requirements
There are no specific entry requirements for this qualification.
Upon successful completion of the Focus Awards Level 2 Diploma in Business Administration (RQF), candidates may choose to progress on to:
- Level 3 Diploma in Business Administration (RQF);
- Qualifications in Team Leading at Level 3;
- Qualifications at Level 3 in Management and other related areas.
Entry is at the discretion of the centre; however, learners should be at least 16 years old to undertake this qualification.
This qualification is available in England and Northern Ireland.
To view the Qualification Specification please click here.
|Unit Title||Unit Ref||Level||GLH||Credit|
|Mandatory Units Group A|
|Communication in a business environment||H/506/1893||2||19||3|
|Principles of providing administrative service||J/506/1899||2||25||4|
|Principles of business document production and information management||T/506/1901||2||21||3|
|Understand employer organisations||A/506/1964||2||40||4|
|Manage personal performance and development||L/506/1788||2||18||4|
|Develop working relationships with colleagues||R/506/1789||2||19||3|
|Optional Group B|
|Manage diary systems||L/506/1807||2||12||2|
|Produce business documents||Y/506/1809||2||24||3|
|Collate and report data||L/506/1810||2||19||3|
|Store and retrieve information||R/506/1821||2||19||4|
|Produce minutes of meetings||Y/506/1812||2||13||3|
|Provide reception services||H/506/1814||2||15||3|
|Prepare text from notes using touch typing||K/506/1815||2||26||4|
|Prepare text from shorthand||M/506/1816||2||46||6|
|Prepare text from recorded audio transaction||T/506/1817||2||15||4|
|Maintain and issue stationery and supplies||Y/506/2295||2||14||3|
|Use and maintain office equipment||J/506/1868||2||10||2|
|Contribute to the organisation of an event||L/506/1869||2||10||3|
|Organise business travel or accommodation||D/506/1875||2||23||4|
|Provide administrative support for meetings||H/506/1876||2||28||4|
|Administer human resource records||T/506/1879||2||28||3|
|Administer the recruitment and selection process||A/506/1883||2||25||4|
|Administer parking dispensations||R/506/1887||2||25||3|
|Buddy a colleague to develop their skills||M/506/1895||2||19||3|
|Employee rights and responsibilities||L/506/1905||2||16||2|
|Health and safety in a business environment||D/506/1794||1||10||2|
|Use a telephone and voicemail system||K/506/1796||1||20||2|
|Meet and welcome visitors in a business environment||A/506/1799||1||20||2|
|Develop a presentation||K/506/1913||3||11||3|
|Deliver a presentation||M/506/1914||3||17||3|
|Contribute to the development and implementation of an information system||A/506/1916||3||21||6|
|Monitor information systems||F/506/1917||3||43||8|
|Analyse and present business data||M/506/1945||3||24||6|
|Optional Group C|
|Word processing software||R/502/4628||2||30||4|
|Data management software||J/502/4559||2||20||3|
|Deliver customer service||A/506/2130||2||27||5|
|Process information about customers||H/601/1215||2||33||5|
|Develop customer relationships||T/601/1526||2||40||6|
|Participate in a project||F/506/1934||3||19||3|
|Processing customers’ financial transactions||F/601/8320||2||8||4|
|Optional Group D|
|Understand the use of research in business||A/506/1818||2||40||6|
|Understand the legal context of business||D/506/1939||3||44||6|
|Principles of customer relationships||K/503/8194||2||18||3|
|Principles of team leading||R/506/2294||2||37||5|
|Principles of equality and diversity in the workplace||J/506/1806||2||10||2|
|Principles of marketing theory||D/502/9928||2||30||4|
|Principles of digital marketing||D/506/9931||2||40||5|
|Understand working in a customer service environment||L/506/2083||1||25||3|
|Know how to publish, integrate and share using social media||R/505/3515||2||40||5|
|Exploring social media||F/505/6880||2||16||5|
|Understand the safe use of online and social media platforms||L/505/3514||2||35||4|