Focus Awards Level 3 Diploma in Business Administration (RQF)
(QRN – 601/5898/0)
The Focus Awards Level 3 Diploma in Business Administration (RQF) is aimed at learners in administrative roles, whether that involves working in a team environment or as a personal assistant. The qualification is also aimed at those learners working in a supervisory role or for those who may develop administrative systems as well as those in a customer facing role. It will provide learners with the skills, knowledge, understanding and competence to work in a business and administration environment.
Learners undertaking this qualification will gain an understanding of business communication, management of personal and professional development, administration, business and communication principles. Learners will also study business performance, negotiation, business skills, business document production, administrative support for businesses, equality and diversity, management and leadership, HR, and marketing.
To achieve the Focus Awards Level 3 Diploma in Business Administration (RQF), learners must
achieve a minimum of 58 credits. The credits must be achieved in accordance with the criteria set
- 27 credits from the Mandatory units.
- 13 credits from Group B optional units.
- 10 credits from Group C optional units.
- 8 credits from Group D optional units.
- 40 credits must be achieved through the completion of units at Level 3 or above.
Learner Entry Requirements
There are no specific entry requirements for this qualification. It is recommended that learners have subject knowledge at level 2 or above however this is not essential.
Learners who wish to progress from this qualification may use this qualification as a basis for employment or alternatively may progress on to:
- Qualifications in management and/or leadership at level 3 or above;
- Qualifications in customer service at level 3 or above.
Entry is at the discretion of the centres; however learners should be 16 to undertake this qualification.
This qualification is available in England and Northern Ireland.
To view the Qualification Specification please click here.
|Unit Title||Unit Ref||Level||Credit||GLH|
|Communicate in a business environment||Y/506/1910||3||4||24|
|Manage personal and professional development||T/506/2952||3||3||12|
|Principles of business communication and information||R/506/1940||3||4||27|
|Principles of administration||Y/506/1941||3||6||27|
|Principles of business||D/506/1942||3||10||74|
Optional Group B
|Contribute to the improvement of business performance||D/506/1911||3||6||33|
|Negotiate in a business environment||H/506/1912||3||4||18|
|Develop a presentation||K/506/1913||3||3||11|
|Deliver a presentation||M/506/1914||3||3||17|
|Create bespoke business documents||T/506/1915||3||4||23|
|Contribute to the development and implementation of an information system||A/506/1916||3||6||21|
|Monitor information systems||F/506/1917||3||8||43|
|Evaluate the provision of business travel or accommodation||J/506/1918||3||5||30|
|Provide administrative support in schools||L/506/1919||3||5||33|
|Administer parking and traffic challenges, representations and civil parking appeals||F/506/1920||3||5||31|
|Administer statutory parking and traffic appeals||R/506/1923||3||6||42|
|Administer parking and traffic debt recovery||T/506/1932||3||5||35|
|Administer legal files||J/506/1935||3||5||31|
|Build legal case files||L/506/1936||3||5||32|
|Manage legal case files||Y/506/1938||3||5||32|
|Manage an office facility||K/506/1944||3||4||21|
|Analyse and present business data||M/506/1945||3||6||24|
|Produce business documents||Y/506/1809||2||3||24|
|Store and retrieve information||R/506/1811||2||4||19|
|Produce minutes of meetings||Y/506/1812||2||3||13|
|Prepare text from shorthand||M/506/1816||2||6||46|
|Prepare text from recorded audio instruction||T/506/1817||2||4||15|
|Maintain and issue stationery and supplies||Y/506/2295||2||3||18|
|Contribute to the organisation of an event||L/506/1869||2||3||23|
|Organise business travel or accommodation||D/506/1875||2||4||23|
|Provide administrative support for meetings||H/506/1876||2||4||28|
|Administer human resource records||T/506/1879||2||3||28|
|Administer the recruitment and selection process||A/506/1883||2||3||25|
|Administer parking dispensations||R/506/1887||2||3||25|
|Buddy a colleague to develop their skills||M/506/1895||2||3||19|
|Employee rights and responsibilities||L/506/1905||2||2||16|
|Support environmental sustainability in a business environment||R/506/1954||4||4||38|
|Resolve administrative problems||D/506/1956||4||6||56|
|Prepare specifications for contracts||H/506/1957||4||4||23|
|Prepare text notes from touch typing||K/506/1815||2||4||26|
|Optional Group C|
|Promote equality, diversity and inclusion in the workplace||T/506/1820||3||3||15|
|Manage team performance||A/506/1821||3||4||21|
|Manage individuals’ performance||J/506/1921||3||4||20|
|Manage individuals’ development in the workplace||L/506/1922||3||3||10|
|Chair and lead meetings||Y/506/1924||3||4||10|
|Procure products and/or services||M/506/1928||3||5||35|
|Implement and maintain business continuity plans and processes||K/506/1930||3||4||25|
|Participate in a project||F/506/1934||3||3||19|
|Develop and maintain professional networks||J/506/1949||4||3||15|
|Develop and implement an operational plan||Y/506/1955||4||5||24|
|Manage physical resources||K/506/1989||4||4||26|
|Prepare for and support quality audits||A/506/1992||4||3||17|
|Manage a budget||A/506/1995||4||4||26|
|Manage a project||R/506/1999||4||7||38|
|Manage business risk||L/506/2004||4||6||27|
|Recruitment, selection and induction practice||H/506/2042||4||6||33|
|Organise and deliver customer service||L/506/2150||3||5||27|
|Resolve customers’ complaints||R/506/2151||3||4||22|
|Word processing software||Y/502/4629||3||6||45|
|Optional Group D|
|Principles of leadership and management||F/506/2596||3||8||50|
|Principles of market research||K/502/9933||3||5||40|
|Principles of marketing and evaluation||T/502/9935||3||7||50|
|Principles of digital marketing and research||F/502/9937||3||7||50|
|Principles of marketing stakeholder relationships||J/502/9938||3||3||16|
|Understand the customer service environment||Y/506/2152||3||5||40|
|Understand the legal context of business||D/506/1939||3||6||44|
|Principles of Social Media within a business||R/503/9324||3||6||42|